"Ember One has been a trusted partner to our companies for over a decade, providing consistent and reliable IT support across multiple geographies. As our managed service provider, they’ve delivered scalable solutions tailored to the unique needs of each location, allowing us to expand internationally with confidence. Their team operates as a true extension of ours—proactive, responsive, and deeply committed to keeping our infrastructure secure and resilient. Thanks to their professionalism and dedication, we’ve been able to stay focused on innovation and growth. A partnership of this length speaks volumes about both their technical expertise and the genuine care they bring to every engagement."
Thong Q. Le
Investment Director and Managing Partner of the Strategic Investment Fund atGates Foundation& Senior Managing Director | Chairman at Accelerator Life Science Partners
"Having used Ember One for IT support in three companies that I was the CEO, one small, two medium sized, over the past 15 years, I am constantly impressed with their level of service. They are adept at serving employees at remote locations at home, or in other states as well as in United Kingdom. In 15 years, I have not heard a single complaint about IT, something that was common in prior companies that I had in-house support. They place a strong emphasis on security, ensuring systems are well protected and company data remains safe. Their billing is fair and transparent."
Bruce Montgomery, MD
CEO of Seastone Pharma
Our seamless and reliable approach to IT support is based on our
Three Pillars of Undeniably Effective Customer Service
Proactive And Preventive IT Services
Transparent & Easy Communication
Tailored Technology For Business Goals
If You're Tired of Thinking About IT,
It's Probably Because of One of These Common Problems
Unsecure Networks And Data At Risk ...
We strengthen your cybersecurity, protect sensitive information, and prevent unauthorized access that could compromise business operations.
Vague Support Responses That Delay Resolutions ...
We provide clear, actionable answers to your IT services requests, ensuring issues are resolved quickly without confusion or wasted time.
Systems That Slow Productivity and Growth ...
We optimize your IT services infrastructure to improve speed, reliability, and user experience, allowing your staff members to work efficiently.
We're Here to Set the Record Straight...
You Deserve Reliable And Transparent IT Services
You deserve IT services that put your needs first, address issues quickly, and deliver solutions designed for your long-term success. Our team focuses on understanding your goals and aligning technology to support them effectively.
With Ember One, you can count on consistent communication, expert guidance, and technology strategies that enhance productivity, security, and satisfaction. We treat your business as our own, ensuring your IT services create measurable value every single day.
Here is How We Do it:
Strategic Alignment
We design IT services that match your business plan, ensuring every solution supports your goals and delivers measurable return on investment for long-term business success, scalability, security, and operational peace of mind.
24/7 Expert Access
We connect you directly with a designated tech expert anytime, guaranteeing quick, knowledgeable IT services support without frustrating delays or confusion, even during unexpected high-demand periods.
People-Focused Approach
We hire IT services professionals who combine technical excellence with strong communication skills, making collaboration easy for everyone in your organization, from leadership to everyday end users.
Proactive Issue Prevention
We spot IT services risks before they become problems, taking action immediately so your systems remain secure, stable, and productive at all times without unnecessary interruptions or downtime.
“The Ember team never comes in with an ego. They operate with professionalism, honesty, transparency and always with a friendly approach that makes it easy for anyone here or remotely to ask for help. They operate more like trusted business partners and that’s rare in an IT company.”
Reginald Pinckney
VP, Business Operation
“Our staff has a huge amount of confidence in Ember and respect for the way they treat every person in our office, from the founder to the newest hire! They quickly got 99.5% of our practice all set up, boosted the productivity of our whole team, and never, ever make any of us feel stupid for asking a question.”
Renee Cook
Operations Manager & Clinical Research Coordinator
“Ember One has been a trusted partner to our companies for over a decade, providing consistent and reliable IT support across multiple geographies. As our managed service provider, they’ve delivered scalable solutions tailored to the unique needs of each location, allowing us to expand internationally with confidence. Their team operates as a true extension of ours—proactive, responsive, and deeply committed to keeping our infrastructure secure and resilient. Thanks to their professionalism and dedication, we’ve been able to stay focused on innovation and growth. A partnership of this length speaks volumes about both their technical expertise and the genuine care they bring to every engagement.”
“I just wanted to take a moment to thank you for all the support you provide during our onboarding process. I consistently hear from new hires how responsive and helpful you are when getting their IT set up. Your quick turnaround and clear guidance make a big difference in ensuring they have a smooth start and feel supported right away. Your efforts really contribute to creating a positive first impression of Avalyn for our new employees, and I appreciate the partnership you provide to make that happen. Thank you again for everything you do!”
“Having used Ember One for IT support in three companies that I was the CEO, one small, two medium sized, over the past 15 years, I am constantly impressed with their level of service. They are adept at serving employees at remote locations at home, or in other states as well as in United Kingdom. In 15 years, I have not heard a single complaint about IT, something that was common in prior companies that I had in-house support. They place a strong emphasis on security, ensuring systems are well protected and company data remains safe. Their billing is fair and transparent.”
Schedule an Appointment Today
What Makes Us Different?
Our Personal Approach to IT Support
Industry Expertise
We specialize in IT services for biotech, healthcare clinics, and accounting firms while also supporting a wide range of other business types.
Direct Expert Access
We provide a dedicated point of contact for IT services, ensuring faster resolutions and a clear understanding of your business environment.
People-First Team
Our IT services team combines technical expertise with exceptional communication skills, making collaboration productive for all users.
Proactive Protection
We continuously monitor and maintain your IT services environment, preventing security breaches and performance issues.
Custom-Fit Solutions
We tailor IT services to your goals, eliminating unnecessary tools while maximizing efficiency, reliability, and return on investment.
Rapid Issue Resolution
We respond quickly to issues, reducing downtime and restoring operations promptly to protect productivity and client satisfaction.
Stop Struggling To Manage Your Own IT
Managed IT
We keep your systems secure, efficient, and aligned with your business goals through proactive maintenance and responsive support.
Our managed IT services give you a dedicated technology partner who understands your operations and prevents issues before they cause disruption. We provide continuous monitoring, system optimization, and fast-response troubleshooting. This proactive approach ensures your infrastructure supports productivity, protects sensitive information, and adapts to your changing needs without unnecessary tools or wasted spending.
IT Projects
We ensure your technology initiatives are completed on time, within budget, and aligned with your long-term business objectives.
Our IT project services provide end-to-end planning, execution, and oversight for upgrades, migrations, and new technology implementations. We align every project with your business goals, anticipate risks, and maintain clear communication throughout the process. By managing each detail and coordinating stakeholders, we ensure your technology investments deliver measurable value, enhance performance, and position your company for growth.
Industries We Serve
We specialize in IT services for biotech, healthcare clinics, and accounting firms while also supporting a wide range of other business types effectively.
Sign Up for Our Free Email Course & Join Our Community
Learn How a Carefully Developed IT Strategy Can Help Your Organization
Keeping your IT ahead of the curve is a full-time job. That’s why we make it a point to educate our clients on the principles of IT before they make a big decision.
Our email course covers a range of key topics at the intersection of IT strategy and business management, explaining:
FAQs
Ready To Talk About IT Services?
Call our business managed IT services department directly at (206) 289-9493 or simply fill out this form to connect with a team that delivers IT services designed for your goals, protects your data, and keeps your business running efficiently every day.
